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Patia Braithwaite, now a senior staff editor at The New York Times, described, in an article for Vice, a debrief “with the male supervisor who’d reprimanded me for prematurely ending an obscene phone call” after her first, and last, shift as a volunteer crisis counselor. At least one-quarter of the calls she answered were obscene...
CrisisCrowd conducted a survey of crisis call center staff to learn about challenges and opportunities in the profession. The need for more — and more specialized — training is a major theme in the responses. Here are three examples...
Excited to see this survey and look forward to more insight about crisis counselors! CONTACT is proud of the work accomplished by our front-line counselors. We hope to learn from this survey and find new ways to support their work...
